1.0 Definitions and Interpretation
1.1 In these terms and conditions the following definitions will have the following
meanings ascribed to them:
- “Charges” means the charges which The Staff College incurs
- “Participant” means the participant or organisation that the booking was made for
- “Contract” means the contract formed between The Staff College and the
participant for an event which is subject to these terms and conditions - “Event” means the event or series of events being held as outlined in the event
invitation - “Parties” means The Staff College and the participant together
- “Services” means the Services to be provided by The Staff College to the
participant as set out in the event invitation - “The Staff College” is used throughout but does include VSC Plus
2.0 Cancellation
2.1 By The Staff College – The Staff College reserves the right to cancel the event in whole
or in part, at its sole discretion, if:
- There has been a significant request for change in the contract by the venue e.g.
reduction in days or accommodation - The event might prejudice the reputation of The Staff College or the venue and/or
it is not in keeping with The Staff College’s Equality and Diversity Policy - The event venue, or any part of it, is closed or damaged due to circumstances
beyond its reasonable control - The Staff College is requested to cancel the event by a public authority
A full refund will be given if the event is cancelled by The Staff College.
2.2 By the Participant – A charge will be levied when a participant:
- Cancels their booking, after completion of a booking form
- Cancels an element of the event e.g. programme session/ additional costs
Cancellation charges:
- More than 3 months before the date of the event – No charge
- Between 1 and 3 months before the date of the event – A charge of 50% of the fee
or the charges incurred from the venue, whichever is greater - Less than 1 month before the date of the event – Full event fee (100%) will be
charged
2.3 All cancellations/reductions must be notified to The Staff College in writing and are
subject to charges.
2.4 If the cancelled place is resold, no cancellation charge will be applied.
2.5 No credit or refund will be provided for meals and/or other elements of an event not
utilised.
2.6 If a participant completes and submits a booking form for an event, no refund will be
given if they later cancel their place, as the booking form constitutes a contract, and is
therefore deemed to be a commitment to pay. Appropriate substitutes can be sent if
possible.
2.7 If a free place has been booked from a subscribing authority and subsequently
cancelled, the place will not generally be transferable to another date but appropriate
substitutes can be sent as highlighted in 2.6.
2.8 All chargeable events must be paid for in advance. Payment is required either within
28 days of receiving the invoice or no later than one week before the event, whichever
is sooner.
2.9 If a place on a programme is cancelled due to an unexpected Ofsted inspection, the
option to transfer to a different cohort will be offered. Please note that a transfer fee
will apply.
3.0 Transfer
3.1 A transfer fee will be charged for any cohort change requests made with less than one
month’s notice.
3.2 Should the fee for the new cohort exceed the amount originally paid, the difference will
be added to the transfer fee.
4.0 Payments
4.1 Where possible, an invoice will be sent at the time of booking. Payment will be due
within 28 days of the date of invoice. If the event is within 28 days, full payment
should be made prior to the event. Payments can be made online, via the link in the
invoice or over the phone.
Last Updated:16/01/2025